Refund policy

We stand behind Spinaris products with a 30-Day Guarantee. If you're not satisfied, you can return your item within 30 days of delivery for a refund or exchange.

Return Conditions
Items must be unused, in their original packaging, and in the condition you received them. Used or damaged items, outside of manufacturing defects, may not qualify for a full refund.

How to Start a Return
Email us at sisnake209@gmail.com with your order number and reason for return. We'll send you return instructions within 1-2 business days.

Refund Timing
Once we receive and inspect your return, refunds are processed within 5-10 business days to your original payment method. Your bank or card provider may take a few extra days to post the credit.

Defective or Damaged Items
If your item arrives defective or damaged, contact us at sisnake209@gmail.com within 30 days of delivery with photos of the issue. We'll cover the cost of a replacement or exchange, no return shipping charge to you.

Late or Missing Refunds
If you haven't received a refund after 10 business days, first check with your bank or card provider, as processing times vary. If it's still missing, contact us at sisnake209@gmail.com and we'll look into it.

Contact Us
Questions about your return or refund? Reach us at sisnake209@gmail.com.